EXCHANGE & RETURN POLICY

Save time and money: measure twice, purchase once. If for any reason you would like to return or exchange your product(s), we will happily accept your return.

Please note the following criteria:

  • Items must be returned or exchanged within 21 days of delivery. Package must be postmarked within 21 days of delivery.
  • Please Include a note with your Order Number, if you have it available
  • All items must be brand new, unwashed, and hair-free. Crafted Faith will not exchange or return any products that were damaged as a result of chewing or biting.
  • Crafted Faith is not responsible for returning back an item that does not meet the criteria above. Please contact us if any questions.
  • Customer is responsible for any and all associated shipping costs to mail back any returns/exchanges. USPS is generally the cheapest way to return or exchange products, but you may use the courier of your choice. Crafted Faith does not provide free return labels.

Send items to:

Crafted Faith

580 Laguna Drive

San Marcos, CA 92069

USA

Once return or exchange is received, inspected, and approved based on our policy above, please allow 2-3 days for processing. If you request a return, credit is applied to your original form of payment usually within 24-48 hours. If you request an exchange, please email us at hello@craftedfaith.com to ensure that we still have stock left of the size/item you are requesting.

EXCLUSIONS: All sales of custom products and Made-to-Order items are final and not returnable. All items marked FINAL SALE on the product page will not be returnable.

DEFECTS

In the case that your item is damaged upon arrival, please reach out to us within twenty-one (21) days of receiving the product, in order for us to be able to replace the item. 

 

U.S. DOMESTIC SHIPPING

We offer free U.S. standard shipping on all products when you spend $50 or more on a purchase and orders are processed shipped out same day. 

Additional shipping options are available at checkout for an additional cost through UPS.

INTERNATIONAL SHIPPING

We ship worldwide to most countries and most orders are processed same day. Shipping costs and timeframe depends on the country. We are not responsible for shipping delays outside of our control. Crafted Faith is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

Canada

Flat rate shipping of $14.99

Processing Time: 1-3 Business Days

Shipping/Transit Time: 14-21 Business Days

Australia, Croatia, Czech Republic, Denmark, Germany, Iceland, Italy, Ireland, Netherlands, Norway, Poland, Singapore, Slovakia, Spain, Sweden, Switzerland, United Kingdom

Flat rate shipping of $19.99

Processing Time: 1-3 Business Days

Shipping/Transit Time: 14-21 Business Days

All Other Countries

Shipping cost depends on your exact location and is calculated at checkout. Due to COVID, the estimation for package arrival to an international country varies. Faster shipping options are available on the checkout page for an additional cost.

Questions?

For any questions or concerns, please use the chat box or email us at hello@craftedfaith.com. We will be in touch with you within 1-2 business days!